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Holiday Inn Sydney - Potts Point
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.4
/
5
Rating breakdown 2,238 reviews
5 Stars
1,334
4 Stars
669
3 Stars
130
2 Stars
60
1 Star
45
based on 2,238 reviews
1,873 out of 2,01693%recommend this property.
Staff and Service
4.6
/
5
Room and Comfort
4.3
/
5
Value
4.2
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.4
/
5
Food & Beverage
4.2
/
5
Able to Relax
4.4
/
5
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Product ReviewsWrite a review
Inferior accommodations
Overall Experience
3.0
/
5
PostedMay 5, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-27
Reason for Visit:Vacation
Next Destination:Vietnam, Cambodia and Bali
Travel Tips:Hotels should be centrally located to transportation and restaurants.
Staff and Service
5.0
/
5
Room and Comfort
1.0
/
5
Value
3.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
3.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
I had the pleasure of visiting 3 Holiday Inns during my vacation .I visited a Holiday Inn, Express and Resort. During my stay in Sydney I was assigned a room that smelled of mildew and had dirty spotted rugs and stained chairs. The room was #351 which was next to the service entrance and exit across from the elevator. I was very disappointed in the accommodations. I brought the issue to the attention of the front desk and was told that I could take the luggage of my daughter and myself to the room of my friends and I would be notified when another room became available. My friends and I wanted to start and enjoy our holiday immediately so we left the hotel and upon my return was provided with other accommodations in room 267 which proved to be in better condition. I hoped that I would not be disappointed in the accommodations to Melbourne and Bali. I booked Holiday Inn (IHG) because my accompanying friends are platinum members and I booked on their word.
Check Out Date:2025-04-27
Reason for Visit:Vacation
Next Destination:Vietnam, Cambodia and Bali
Travel Tips:Hotels should be centrally located to transportation and restaurants.
ProsLocation, Recognition for IHG® Rewards Club Members
ConsRoom Cleanliness
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Great location, kind staff
Overall Experience
5.0
/
5
PostedApril 17, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-04-15
Reason for Visit:Vacation
Travel Tips:Bring your own slippers
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Staff was very kind and did their best to make our stay seamless. Tany at the front desk was super understanding and helpful. She made sure our reservations and room were easy to access. Great service with a personalized feel. We felt taken care of.
Yanis ar the restaurant bar also provided friendly and welcoming service. Thank you!
Yanis ar the restaurant bar also provided friendly and welcoming service. Thank you!
Check Out Date:2025-04-15
Reason for Visit:Vacation
Travel Tips:Bring your own slippers
ProsRoom Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, close to good food options
Conshotel is old and needs a renovation
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Top location
Overall Experience
5.0
/
5
PostedApril 17, 2025
Share:
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-04-12
Reason for Visit:Holiday
Next Destination:Canada
Travel Tips:Train from Airport to Kings Cross was easy and cheaper than a Taxi.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Friendly staff are always more than happy to help to ensure a very comfortable and enjoyable stay. We have stayed here many times because its location is convenient, rooms are great value and the views of Sydney are spectacular.
Check Out Date:2025-04-12
Reason for Visit:Holiday
Next Destination:Canada
Travel Tips:Train from Airport to Kings Cross was easy and cheaper than a Taxi.
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, spectacular city views
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Excellent location!
Overall Experience
5.0
/
5
PostedApril 14, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-10
Reason for Visit:Family
Next Destination:Sydney
Travel Tips:Sirocco restaurant.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Excellent and convenient location hotel right above the train station. Staff are very helpful and food at Sirocco is very good. We stay here often and always enjoy our stay. A special thank you to Steven and Justin for taking care of us.
Check Out Date:2025-04-10
Reason for Visit:Family
Next Destination:Sydney
Travel Tips:Sirocco restaurant.
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Fantastic Staff and Fantastic Location for Sydney Centre
Overall Experience
5.0
/
5
PostedApril 9, 2025
Share:
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-21
Reason for Visit:Holiday to Sydney
Travel Tips:Trains and ferries around Sydney are great, easy to navigate, cheap, clean and trains are accessed right next to the hotel, though you can't hear a thing. Walking into the city only takes about 20 mins. The Rocks, Botany Bay, Manly Beach, Blue Mountains, Featherdale Wildlife Park, Cuckoo Island are all worth a visit, and I'd recommend a walking tour at the beginning of your stay...to get a feel for the area.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Staff are helpful and friendly. The room was quite, comfortable, clean and spacious. The breakfast was very nice, with lots of choice. The location for the city is great, either a 20 min walk, or a couple of stops on the train, with the station entrance next to the hotel. There's a supermarket across the road too if needed. The view of the Sydney Harbour Bridge and Opera House were an added bonus to an overall fantastic hotel. Will definitely stay here again. Thank-you
Check Out Date:2025-03-21
Reason for Visit:Holiday to Sydney
Travel Tips:Trains and ferries around Sydney are great, easy to navigate, cheap, clean and trains are accessed right next to the hotel, though you can't hear a thing. Walking into the city only takes about 20 mins. The Rocks, Botany Bay, Manly Beach, Blue Mountains, Featherdale Wildlife Park, Cuckoo Island are all worth a visit, and I'd recommend a walking tour at the beginning of your stay...to get a feel for the area.
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, friendliness of staff
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AC issues
Overall Experience
1.0
/
5
PostedApril 7, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-05
Reason for Visit:Vacation
Next Destination:Barcelona
Travel Tips:Research area before committing to hotel
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
2.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
1.0
/
5
Food & Beverage
2.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Checked in and immediately noticed AC issues; reported to front desk ; moved us to a bigger room just too have the same result with a very warm temperature room never being an optimal comfortable cool environment
Management brought up a huge fan for the hot room and an engineer came in to insult our intelligence by saying keep the bathroom door closed! Unbelievable situation all together; gave us free breakfast for our inconvenience!
Front desk said manager would call and now back in the states with no compensation
Check Out Date:2025-04-05
Reason for Visit:Vacation
Next Destination:Barcelona
Travel Tips:Research area before committing to hotel
ConsAmenities, Atmosphere, Location
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Comments (1)Post a Comment
onApril 15, 2025
Hello Sarah,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Sydney - Potts Point, where travel is a joy for all. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2018.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
Great customer service and friendly staff
Overall Experience
5.0
/
5
PostedApril 7, 2025
Share:
Age:65 or Older
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-24
Reason for Visit:Vacation
Next Destination:Japan
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Great customer service and friendly staff at this location. Centrally located and close to local transportation.
Front counter staff is awesome and willing to help out at anytime of day or night.
Front counter staff is awesome and willing to help out at anytime of day or night.
Check Out Date:2025-03-24
Reason for Visit:Vacation
Next Destination:Japan
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Great Hotel
Overall Experience
5.0
/
5
PostedApril 5, 2025
Share:
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-24
Reason for Visit:Stay between cruises
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
4.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
The staff was excellent. They went out of their way to make our stay comfortable. Hotel is close to public transport and many good restaurants. Would highly recommend this hotel.
Check Out Date:2025-03-24
Reason for Visit:Stay between cruises
ProsAtmosphere, Room Cleanliness, Recognition for IHG® Rewards Club Members, staff
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