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Holiday Inn Wilkes Barre - East Mountain

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.4 / 5
4.4 / 5
Open Ratings Snapshot
Rating breakdown 2,359 reviews
5 Stars
1,636
4 Stars
386
3 Stars
131
2 Stars
106
1 Star
100
based on 2,359 reviews
1,935 out of 2,18189%recommend this property.
Staff and Service 
4.5 / 5
4.5 / 5
Room and Comfort 
4.4 / 5
4.4 / 5
Value 
4.3 / 5
4.3 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Food & Beverage 
4.2 / 5
4.2 / 5
Able to Relax 
4.3 / 5
4.3 / 5
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Product ReviewsWrite a review
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Overall Experience 
3.0 / 5
3.0 / 5
PostedApril 27, 2025
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fromNew York
Traveler Type:Leisure
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Staff was rude, I was not impressed.
There were only two towels and one wash cloth in the bathroom. This was a double queen room and the reservation was for 3 adults. When we asked for the appropriate number we were made to feel like we were inconveniencing the staff and were only given an extra towel, no wash cloth.
At the breakfast buffet, there was a "please wait to be seated" sign but we had to wait several minutes for a staff member to seat us. This continued to happen while we ate our breakfast and several other people had to wait for the staff members to seat them.M
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Kudos to Jonathan
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 23, 2025
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fromVA
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-21
Reason for Visit:Travel to MA.
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We have been staying at this hotel for approximately 12 years- staying twice per year. Over that time, we have come to know some on the staff including Charlie and Xavier - and most recently Jonathan. Due to strongly scented cleansing agents in the air conditioning duct work, my wife had a strong allergic reaction. Jonathan did everything he could to mitigate the scent- he truly went above and beyond and ultimately the situation was mitigated by his efforts. We really are truly impressed by how hard Jonathan worked to resolve the situation. Truly no one could have done any more - we are truly grateful! Kudos to Jonathan.
Check Out Date:2025-04-21
Reason for Visit:Travel to MA.
Prosstaff
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Outside Hotel Light Shing through All Night
Overall Experience 
3.0 / 5
3.0 / 5
PostedApril 21, 2025
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fromManasquan, NJ
Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-17
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
Room 208 has the front light of hotel shining through my window all night. My room was lit up and made it difficult to sleep. The curtains do not close, so it was not a pleasant stay.
The kitchen staff/staff in the kitchen area could be heard cursing and talking very loudly from the lobby. Definitely was not a professional atmosphere.
Each time that I have stayed there it seems that the kitchen staff is more unprofessional and inept at their jobs.
Check Out Date:2025-04-17
ProsRoom Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
ConsAmenities, Atmosphere
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onApril 29, 2025
Hi Joni,
Thank you for sharing your thoughts about your stay at our Holiday Inn Wilkes Barre - East Mountain. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs since 2017.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.

I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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It was ok
Overall Experience 
3.0 / 5
3.0 / 5
PostedApril 21, 2025
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fromNew Jersey
Age:35-49
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:Not sure
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Food & Beverage 
2.0 / 5
2.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
It was ok kind of suck actually rude people horrible place for too much money ridiculous didn’t like it all. It was horrible never going back. Wish I stayed someplace else. The person who checked me in was nice to people ahead of me but very stuck up to me.
Reason for Visit:Leisure
Next Destination:Not sure
ProsRoom Cleanliness, Amenities
ConsAtmosphere, Facilities, recognition for ihg rewards club members
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onApril 29, 2025
Hi Melissa,
As a valued guest, your satisfaction means everything to us. Thank you for choosing to stay at the Holiday Inn Wilkes Barre - East Mountain.
While we aim to make sure that our hotels are always clean and service is always friendly, I am sorry to learn that some aspects of your visit turned out otherwise. We appreciate you bringing this to our attention. I have shared your comments with our hotel team so that they can look into the areas to improve.
We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
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Excellent
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 19, 2025
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Traveler Type:Leisure
Check Out Date:2025-04-18
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The service was amazing overall. I enjoyed the breakfast and room service.
Check Out Date:2025-04-18
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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No AC
Overall Experience 
1.0 / 5
1.0 / 5
PostedApril 5, 2025
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fromWilkes Barre PA
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:None
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Had no air conditioning in the room for the entire weekend. The staff got a box fans, but it was very noisy and still hot.
Reason for Visit:Leisure
Next Destination:None
ProsLocation
Consrecognition for ihg rewards club members
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onApril 5, 2025
Dear Valued Guest,
Thank you for sharing your feedback. I sincerely apologize that your room's air conditioning was not functioning properly during your stay. I understand how uncomfortable and frustrating this must have been, especially when you were hoping to relax.
While I’m glad our team was able to provide box fans as a temporary solution, I realize this was not an ideal substitute. Please know that your comments have been shared with our maintenance team so we can address this issue and prevent it from happening again.
If you would like to discuss your experience further or allow us an opportunity to make it right, please feel free to reach out to me directly. We truly appreciate you choosing to stay with us and hope to have the chance to restore your confidence in the future.
Best regards,
Xavier Bennett
Front Office Manager
xbennett@hiwilkesbarre.com | 570-970-1165
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Good time
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 31, 2025
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fromBoston ma
Age:35-49
Traveler Type:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The hotel overall was good, the one bistro food amazing, staff amazing. Pool was great!
The o lay down was I had lady bugs all over my window and curtain.
Good place to stay for a long weekend!
ProsLocation, Amenities, Facilities
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onApril 5, 2025
Dear Skiski,
Thank you for your feedback! We’re so glad you enjoyed your stay and appreciated the food, staff, and pool. We’re always thrilled to hear that our guests had a great time.
We apologize for the issue with ladybugs in your room. Our team is actively addressing this to ensure a comfortable experience for all our guests. We're glad to hear that, despite this, you still had a wonderful long weekend!
We hope to welcome you back soon for another enjoyable stay!
Sincerely,
Xavier Bennett
Front Office Manager
xbennett@hiwilkesbarre.com
570-970-1165
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great place to relax
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 27, 2025
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fromlong branch, nj
Age:50-64
Traveler Type:Leisure
Reason for Visit:leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Enjoyed my stay at the Holiday Inn in Wilkes-Barre. Excellent room, great amenities and friendly staff. Will stay here again!!
Reason for Visit:leisure
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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onMarch 31, 2025
Dear Claudet,
Thank you for taking the time to share your experience! We’re so happy to hear that you enjoyed your stay, from the excellent room and great amenities to our friendly staff.
We truly appreciate your kind words and look forward to welcoming you back for another relaxing visit!
Best regards,
Xavier Bennett
Front Office Manager
xbennett@hiwilkesbarre.com | 570-970-1165
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