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Holiday Inn Kuwait Salmiya
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.7
/
5
Rating breakdown 913 reviews
5 Stars
690
4 Stars
176
3 Stars
22
2 Stars
15
1 Star
10
based on 913 reviews
807 out of 84496%recommend this property.
Staff and Service
4.7
/
5
Room and Comfort
4.6
/
5
Value
4.4
/
5
Room Cleanliness
4.7
/
5
Sleep Quality
4.6
/
5
Food & Beverage
4.5
/
5
Able to Relax
4.5
/
5
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Product ReviewsWrite a review
Be willing to complain to get what you want
Overall Experience
2.0
/
5
Posted5 April 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Family break
Next Destination:Muscat, Oman
Staff and Service
2.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Food & Beverage
2.0
/
5
Able to Relax
3.0
/
5
No, I do not recommend this property.
We needed to persevere with the staff to get the level of service we had paid for. The first room we allocated was small and tired but we got it changed. Evening meal food portions were too small until we asked for extra. We were asked to pay for the 'free' airport shuttle.
Reason for Visit:Family break
Next Destination:Muscat, Oman
ProsLocation, Amenities, Facilities
ConsAtmosphere
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Posted byHotel Staff
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on8 April 2025
Dear Ruby#9,
Thank you for your candid review. We apologize that your recent stay did not meet expectations and for the inconvenience you faced during your stay. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
One Rewards points for my stay have not been credited to my account.
Overall Experience
4.0
/
5
Posted22 March 2025
Share:
Age:25-34
Traveler Type:Leisure
Check Out Date:2025-03-18
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
4.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
I recently stayed at your hotel, but I have noticed that the IHG One Rewards points for my stay have not been credited to my account after 4 days of my checkout，Please check it.
Check Out Date:2025-03-18
ConsRecognition for IHG® Rewards Club Members
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Posted byHotel Staff
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on23 March 2025
Dear Kaster,
Thank you so much for your review of our hotel. We appreciate your loyalty as IHG® One Rewards Club member. I am pleased to hear you enjoyed your stay and we will be looking into your comments. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
Fantastic Stay
Overall Experience
4.0
/
5
Posted17 February 2025
Share:
Traveler Type:Business
Check Out Date:2025-02-13
Reason for Visit:Business
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
4.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I had a wonderful stay at Holiday Inn Kuwait! The reception team was absolutely fantastic—very professional, approachable, and always welcoming with a smile. Their hospitality made the check-in and check-out process smooth and enjoyable.
A special mention to the Duty Manager, whom I frequently saw around the hotel, warmly greeting guests and proactively offering assistance whenever needed. His presence and attentiveness truly enhanced the overall experience.
Thank you to the entire team for making my stay memorable—I will definitely be returning!
Check Out Date:2025-02-13
Reason for Visit:Business
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Posted byHotel Staff
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on19 February 2025
Dear Ahmed Fahmy,
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® One Rewards Club member. I am pleased to hear you enjoyed your stay with us and for recognizing the hospitality of our Front Office Team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We appreciate your likelihood to return and hope to welcome you again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
Friendly staff, good location, great breakfast
Overall Experience
5.0
/
5
Posted21 January 2025
Share:
Age:50-64
Traveler Type:Business
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I stayed here for four nights and really enjoyed my stay. It is a comfortable hotel with very friendly staff, a great location for exploring Salmiya and the beach, and a delicious breakfast spread.
ProsRoom Cleanliness, Location
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Posted byHotel Staff
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on22 January 2025
Dear Julie,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and for appreciating the breakfast buffet in Al Diwan International Restaurant. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
.
Overall Experience
1.0
/
5
Posted9 January 2025
Share:
Age:25-34
Traveler Type:Combined Business and Leisure
Reason for Visit:,
Next Destination:Nothing
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
1.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Very bad visit and i will remove this hotel from list to visit it in future , staff very poor to handle the issues .
Reason for Visit:,
Next Destination:Nothing
ProsLocation
ConsFacilities
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Posted byHotel Staff
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on11 January 2025
Dear Saudi Arabia,
Thank you for your candid review. As an IHG® One Rewards Member, we truly value your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
Great service, poor rooms
Overall Experience
4.0
/
5
Posted9 January 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure (this time)
Next Destination:Turks & Caicos
Staff and Service
5.0
/
5
Room and Comfort
1.0
/
5
Value
4.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
4.0
/
5
No, I do not recommend this property.
The staff and management at the property are stellar: ALL the staff from the valets to housekeeping have been exceptionally well-trained and are long-term employees who remember repeat travelers like me. The selection of restaurants and the in-room dining is outstanding. However, this is an older property that hasn't been updated in decades (I know because I've been frequenting the hotel that long). The lighting is incredibly bad (actual fixtures and color selections of decor are all dark and dreary). The bathrooms are not fit for female travelers (poor lighting, tiny counter space, no way to apply make-up). Housekeeping staff does their best to clean, but nothing can be done for outdated carpets and bathrooms. TV selections are awful and no streaming. Both of the salons (male and female) are sub-par. The hotel is in dire need of updating to stay in line with current trends and their competitors.
Reason for Visit:Leisure (this time)
Next Destination:Turks & Caicos
ProsLocation, Amenities, Facilities, recognition for ihg rewards club members
ConsRoom Cleanliness, Atmosphere
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Posted byHotel Staff
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on11 January 2025
Dear Meghan M,
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® One Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
Holiday
Overall Experience
5.0
/
5
Posted8 January 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-01-04
Reason for Visit:Holiday
Next Destination:Dubai
Travel Tips:No
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I have enjoyed my stay because all support and help provided to me during my stay with professionalism from all staff.
Thanks a lot
Thanks a lot
Check Out Date:2025-01-04
Reason for Visit:Holiday
Next Destination:Dubai
Travel Tips:No
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
Consn/a
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Posted byHotel Staff
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on9 January 2025
Dear Abu Mohamed,
Thank you so much for your review of our hotel. We appreciate your loyalty as a Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
Dependable and excellent
Overall Experience
5.0
/
5
Posted10 November 2024
Share:
Age:65 or Older
Traveler Type:Business
Check Out Date:2024-11-06
Reason for Visit:Business
Next Destination:Sofia
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I have been coming to the Holiday Inn Salmiya for more than a decade. The staff is excellent in responding to guest needs. I often have to conduct interviews and meet people at the hotel. The range of restaurants and facilities offer suitable choices for different times of day, and the gym facilities are perfect for keeping healthy. Whether one is a first-time visitor to Kuwait or a regular one, I recommend HI Salmiya without reservation.
Check Out Date:2024-11-06
Reason for Visit:Business
Next Destination:Sofia
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
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on11 November 2024
Dear Mellali2,
Thank you so much for your review of our hotel. We appreciate your loyalty as a Platinum Elite IHG® One Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We highly appreciate of your likelihood to recommend and hope you will visit us again.
Sincerely,
Saif Eddin Mohammed, General Manager
Saif Eddin Mohammed, General Manager
